jea9 Privacy Policy — Your Information Is Protected

1. Introduction

jea9 is a trusted online casino and betting platform. Protecting the privacy of every person who uses our services is a core commitment. This Privacy Policy ("Policy") describes what personal information jea9 collects, why it is collected, how it is used, and what rights you have over your information.

This Policy applies to jea9's website, mobile version, and all associated digital services. By using our platform, you are considered to have given your consent to the terms of this Policy.

We keep your information secure using SSL encryption and internationally recognised security measures. This Policy may be updated from time to time, and you will be properly notified of any changes.

Last Updated: 2026

Applies To: All registered and unregistered users of the jea9 platform

Contact: [email protected]

2. Information We Collect

jea9 collects certain personal and non-personal information in order to deliver its services properly. The various categories of this information are described below:

2.1 Information You Provide Directly

When you create an account, make a transaction, or contact us, the information you voluntarily provide may include:

Full name and date of birth
Email address and mobile number
Current and permanent address
National ID card or passport details for identity verification
Financial account details (bKash, Nagad, Rocket, or bank account)

2.2 Information Collected Automatically

When you access our platform, certain information is recorded automatically:

IP address and geographic location (up to country or region level)
Device type, operating system, and browser version
Session duration, pages visited, and click history
Information collected through cookies and similar tracking technologies
Login time, number of failed login attempts, and session tokens

2.3 Information Received from Third Parties

We may sometimes receive information from identity verification agencies or payment processors, which is used to confirm the security and legitimacy of your account.

jea9 never stores your full financial account number. Only the information necessary for transaction verification is stored, using secure encryption.

3. Purpose of Using Your Information

jea9 uses your personal information only for specific and legitimate purposes. We never misuse or use information in an irrelevant manner.

3.1 Service Delivery and Operations

Creating and managing your account
Processing deposit and withdrawal transactions
Accurately maintaining gaming history, bonuses, and balance
Identifying and resolving technical issues on the site

3.2 Identity Verification and Security

Completing account verification (KYC process)
Preventing fraudulent activity and money laundering
Detecting unauthorised access or suspicious transactions
Ensuring age verification (for users aged 21 and above only)

3.3 Communication and Support

Sending transaction confirmations and notifications
Providing security-related alerts
Offering assistance through the customer service team
Notifying you of changes to the Privacy Policy or Terms and Conditions

3.4 Service Improvement

Analysing user experience to improve the platform
Identifying and resolving technical errors
Monitoring the effectiveness of responsible gaming tools

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the jea9 website. Cookies are small text files stored on your device that help improve the functionality of our platform.

4.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are needed to maintain login sessions, store security tokens, and retain cart or preference information. Disabling these cookies may cause the site to not function properly.

4.2 Analytical Cookies

These cookies help us understand how users access the site, which pages are visited most, and where any issues are occurring. This information is held in aggregate and anonymous form and is used to improve the quality of our services.

4.3 Functional Cookies

These cookies remember your preferences, such as language selection or display settings, so you do not have to set them again after each login.

You can disable cookies at any time from your browser settings. However, some services may not function properly as a result.

5. Sharing Information with Third Parties

jea9 does not sell your personal information or share it with any advertiser for commercial purposes. However, in limited circumstances it may be necessary to share information with specific third parties:

5.1 Payment Service Providers

To process your transactions, we share the necessary information with bKash, Nagad, Rocket, and associated banking partners. This information is used solely for the purpose of completing transactions.

5.2 Technology and Service Providers

We work with trusted third-party technology providers for server hosting, data analytics, cybersecurity, and customer support. These organisations work on behalf of jea9 and are obliged to maintain the same privacy standards.

5.3 Legal Obligations

If disclosure of information is required as part of a court order, government regulation, or legal process, jea9 will follow the direction of the law.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred to the relevant parties. However, you will be given notice before any such change, and the same privacy protections will continue to apply.

6. Data Retention Period

jea9 retains your personal information only for as long as is necessary to fulfil the original purpose for which it was collected.

Active account information: retained for the entire duration the account remains active.
Financial transaction information is retained for a specific period after account closure, in accordance with legal requirements.
Customer service conversations: retained for a limited period to ensure service quality.
Technical logs and system files: retained for a specific period for security purposes.

Once the designated retention period has passed or the information is no longer needed, it is securely deleted or anonymised.

7. Data Security Measures

jea9 takes industry-standard technical and organisational measures to protect your personal information. Our security framework consists of the following elements:

7.1 Technical Security

SSL/TLS encryption used for all data transfers
AES-standard encryption applied to stored sensitive data
Firewalls and intrusion detection systems
Regular security audits and vulnerability assessments
Two-Factor Authentication (Two-Factor Authentication) facility

7.2 Administrative Security

Only authorised staff are permitted to access necessary information
Regular data protection training for staff
Rapid response plan in the event of a data breach

If a security breach occurs, we will immediately notify affected users and take the necessary steps.

8. Your Rights

As a user of jea9, you have the following rights over your personal information:

8.1 Right to Access

You may request at any time to know what information jea9 holds about you. We will provide that information in writing within the specified timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will update that information promptly.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, some information may need to be retained.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing, and we will respect that.

8.5 How to Exercise Your Rights

To exercise any of the above rights, send an email to [email protected]. After verifying your identity, we will respond to your request as quickly as possible.

Contact Us: [email protected]

9. Protection of Minors

jea9 strictly provides services only to persons aged 21 and above. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the account registration process. If we have reason to believe that a minor has created an account, that account and all associated information will be deleted immediately.

If a parent or guardian believes their child has created an account on jea9, please contact [email protected].

10. International Data Transfers

jea9's servers and technology infrastructure may be located in various geographic locations. Your information may be processed on servers in different countries as required to deliver our services.

For such data transfers, we ensure that adequate data protection measures are in place in the destination country and that the relevant third party maintains standards equivalent to this Policy. The security of your information is ensured through data agreements and protection measures.

11. Policy Changes and Updates

jea9 reviews this Privacy Policy from time to time and may make necessary changes. For any significant changes, we will notify you in the following ways:

A clear notice will be displayed on the platform
Details of the changes will be sent by email to registered users
The "Last Updated" date on this page will be updated

Continued use of the site after the updated policy is published will be considered as your consent to the terms of the new policy. For significant changes, we may seek your explicit consent.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact jea9's customer service team.

Live Chat: 24 hours, 7 days — support available in Bengali and English

Email: [email protected]

Our support team takes every privacy-related request seriously and strives to resolve it as quickly as possible.

jea9's Privacy Policy